1) I want to create a helpdesk ticket with Inova IT, what do I do?


- you can use Inova's Self-Service portal:

--> Inova's ServiceNow Web Page <--

- Login using your Inova Username and Password (Epic username/password)


You can also use Inova's CSL phone number and submit an issue via phone:

- Call 703-889-2000  

- use option 2 for password reset  

- use option 4 for any Epic related items


You can call Inova for the following:

- Password Resets

- incident reporting

- Requests for Service

- eSARFs

- anything Inova IT related


You can use ServiceNow

- You can use the self-service for anything except for password resets